Dreamscape Loyalty Rewards | Terms & Conditions

1. Who can join?

Dreamscape Loyalty Rewards is intended to be free to join and open to everyone who chooses to participate. Loyalty participation is separate from the optional Dreamweavers Memberships and does not make someone a voting or statutory member of Dreamscape Community Connections C.I.C. No paid membership is required to attend ordinary activities or receive applicable community support. Children and young people must follow the age and supervision rules of the relevant activity.

2. Starting at 0 and proposed points

Everyone begins with 0 Quiet Hearts points before joining the new loyalty programme. Existing Dreamscape customers are welcome to join, but past purchases and attendance do not earn retroactive points. The one-time welcome points are only intended to be awarded when someone first joins after launch. Existing Shopify accounts do not automatically qualify for backdated rewards.

• Welcome: 50 points once for a first eligible enrolment in Dreamscape Loyalty Rewards after launch.
• Qualifying purchases: 10 points per £1 of actual eligible paid event-ticket expenditure, excluding refunded amounts, other discounts and nonqualifying items.
• Birthday: 250 points once per year for members who voluntarily provide the necessary birthday information.
• Refer a friend: 250 points for an existing member after a genuinely new referred customer makes a first eligible paid booking that is not refunded or cancelled.

3. Using points

The proposed standard redemption is 500 points for a £2 reduction on an eligible Dreamscape event booking with a pre-discount value of at least £8. One loyalty redemption per eligible transaction. Redemptions cannot be stacked with other membership, promotional or concession discounts unless explicitly permitted. Points have no cash value and cannot be transferred between accounts.

4. Eligible purchases

Qualifying Dreamscape-run activities will be identified before launch. Free or grant-funded activities, donations, fundraising contributions, sponsorships, gift cards and external events are excluded. Special higher-cost sessions only qualify if their event budget allows it. Dreamscape may award points manually for eligible in-person payments after checking payment and attendance, preventing duplicate awards.

5. Referrals and misuse

Referrals must relate to new participants and a genuine first qualifying paid booking. Self-referrals, duplicate accounts and refunded orders do not qualify. Dreamscape may correct duplicate, mistaken or fraudulent awards. Any reward must be issued in accordance with the configured Appstle Loyalty rules.

6. Cancellations, changes and consumer rights

If a qualifying purchase is refunded, associated points may be reversed. Event tickets, refunds and cancellations remain subject to the applicable event terms and statutory consumer rights. The reward scheme must not restrict those rights. Any future changes to rewards, availability or expiry will be communicated fairly and with appropriate notice.

7. Privacy and accessibility

Personal information is used only as needed to administer the programme and according to Dreamscape's privacy notice. Birthday information is optional; marketing messages require the appropriate separate consent or other lawful basis. Members can ask for accessible participation arrangements and can attend sessions without signing up for loyalty rewards.

8. Community interest purpose

Dreamscape Loyalty Rewards exists to encourage connection, participation and wellbeing through Dreamscape Community Connections C.I.C. Any scheme surplus is used toward Dreamscape's community purposes; members do not receive company assets or private distributions.

9. Contact

Dreamscape Community Connections C.I.C. — hello@dreamscapecommunityconnections.co.uk.